Say No To Lexmark’s Firmware Updates!
Lexmark has released new firmware updates that promise end users improved prints. Many of these consumers choose aftermarket supplies because of the extreme price tags Lexmark has for it’s consumables. Unknowingly consumers have installed the new software that prevents any aftermarket cartridge from working in these printers. The consumer must install all OEM cartridges in order for the printer to print. This firmware upgrade is irreversible according to Lexmark.
Is This Anti-Competitive, Restrictive Trade Practice Legal?
Consumers are crying “Foul” and stated they were unaware that they would no longer have a choice of supplies. Many have gone farther to say they feel duped or tricked. Aftermarket manufacturers say this creates a clear Monopoly and is a clear violation of the law. Lexmark is setting a dangerous precedent not only in the imaging aftermarket but the global aftermarket. What’s next, will you be forced to buy dealership car parts and won’t be able to buy aftermarket (Autozone, NAPA) replacements? With big names like IBM, Katun and Static Control heavily invested in the aftermarket, law suits are sure to follow. We will keep you posted with any developments that happen.
What Can I Do To Prevent This Happening To Me?
Turn off automatic updates for all brands of printers. Many updates do not affect the average consumer. Make sure you read all terms and conditions for any software/ firmware update. Have employees sign employee firmware agreements that require manager approval before updating. Apply warning labels/ stickers to all your printers to not update the firmware without approval.
Download Firmware Documents
Say No To Firmware Upgrades
Firmware upgrade information.
Say No To Lexmark Firmware Upgrades
Lexmark firmware upgrade information.
Say No To Firmware Upgrades Printer Labels
Firmware upgrade “Warning” printer labels. Caution employees about firmware upgrades.
Employee Firmware Agreement.
Employee/ technician agreement preventing them from upgrading firmware arbitrarily.